How much do doctors and nurses at your hospital consider interpreters part of the medical team? TeamSTEPPS can help.
The Agency for Healthcare and Research Quality (AHRQ) has updated their TeamSTEPPS curriculum to include an LEP-specific module, Enhancing Safety for Patients with Limited English Proficiency. Their goal: to integrate interpreters into the flow of limited-English proficient (LEP) care. If your facility wants to improve patient care and safety, TeamSTEPPS provides relevant tools and strategies.
CyraCom interviewed the LEP module’s creator, AHRQ Senior Health Policy Researcher Cindy Brach, to learn more about how interpreters improve patient safety.
Q: Why was it important to develop a TeamSTEPPS module for working with LEP patients?
CB: I started with ‘What do we need to do to improve safety for patients with limited English proficiency in hospitals?’ LEP patients are more likely to suffer harm from adverse events, and the harm is more likely to be severe. We also know that communication issues cause a large proportion of adverse events.
It became clear that we needed some training in the hospital around these issues. I turned to TeamSTEPPS as a framework because we already have a great hospital training program we could build upon to meet the needs of this population.
Q: how Does the LEP module build on the TeamSTEPPS framework?
CB: “We wanted to answer the question: ‘How do we make sure our LEP patients are going to be as safe as everyone else?’”
“TeamSTEPPS concentrates on provider-to-provider communication – how we function as a team. The LEP module is [similar to] the other skills-based safety trainings, except it adds an interpreter as a team member, and we focus on this.”
Q: How have hospitals benefitted from using the LEP module?
CB: “We found that the module had a ripple effect on policy. One hospital realized they needed more interpreters in some areas and reallocated resources.”
“At another hospital, providers felt it was disloyal to the interpreter staff to use phone interpreters. So they waited until an interpreter became available, causing delays, or they would start without an interpreter. Once the hospital realized this was happening, the language services department clearly communicated ‘The first thing you do is get interpreter services on the telephone.’ The most important thing is to have a qualified interpreter for the whole interaction.”
“They wanted to stop providers from ‘getting by’ with inadequate language.”
The AHRQ created Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS). It was created as “an evidence-based teamwork system aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals. TeamSTEPPS provides ready-to-use materials and training curriculum to help integrate teamwork principles into any health care system.
To learn more about TeamSTEPPS go to: http://teamstepps.ahrq.gov/
To access the LEP module go to: http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/lep/
To access Improving Patient Safety Systems for Patients with Limited English Proficiency: A Guide for Hospitals go to: http://www.ahrq.gov/professionals/systems/hospital/lepguide/index.html
Download our e-book to learn how language services may improve hospital performance.