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What do Readmission Rates Have to do with Language Services Excellence?

Published on August 15, 2018 by Graham Newnum

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Statistically, non-English speakers, particularly in Latino and Chinese populations, readmit at a significantly higher rate than the general population.

Why the difference? A review of 10.7 million Medicare patient records revealed that avoidable readmission cost Medicare $17 billion a year because patients do not:

- Understand their diagnosis.

- Know which medications to take and when.

- Comprehend important information or test results.

- Schedule a follow-up appointment with their doctor.

- Receive adequate care at home.

For limited-English proficient (LEP) patients, a reliable language services program may prevent these misunderstandings.

How? Check out our full whitepaper on the impact of LEP patients on readmission rates to learn more:

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