CyraCom Language Services Blog

Back To Blog

Case Study Compilation: CyraCom Implementation Success Stories

Published on October 31, 2018 by Graham Newnum

CyraCom Icons

CyraCom is proud to partner with hospitals and health systems leading the way in improving patient access for limited-English proficient (LEP) patients across the US. We’ve found that language services leaders in healthcare often worry about switching providers for interpretation and translation services, even when their current vendor’s performance is less than satisfactory. They may wonder:

Will there be a gap between my old service ending and the new one going live?

Will the new provider be able to integrate with our systems?

Who will train my staff on using the new service?

How much money and effort will it take to get a new system up and running?

To help address these concerns, we’ve compiled implementation success stories from a number of our more recent case studies. Our implementation specialists worked with each of these clients to set up interpretation service, identify access points, and provide staff training and support materials.

Does the process work? Take a look at the “Switching to CyraCom” stories shared by some of the nation’s top hospitals and decide for yourself:

New Call-to-action


Boston Medical Center (BMC) is a 487-bed academic medical center located in Boston’s historic South End and dedicated to providing “consistently excellent and accessible health services to all in need of care regardless of status or ability to pay – exceptional care, without exception.” BMC is the largest safety net hospital and the busiest trauma and emergency services center in New England. Underserved populations comprise 59% of BMC’s patients, and 31% do not speak English as their primary language.

BMC’s Director of Interpreter Services, Elida Acuna-Martinez, attended CyraCom’s annual Healthcare Language Services Summit in October 2015, meeting industry speakers, language services leaders, and current CyraCom clients from across the country. A month later, Boston Medical became a CyraCom client.

“Switching was the best thing we could have done,” Acuna-Martinez said. “We needed 1,200 phones installed and staff training on how to use the service, and CyraCom’s implementation team made the process easy. CyraCom got it done in three days – three very long days, but they got it done. I couldn’t believe how quickly they worked.”

Today, BMC has increased that number to nearly 1,900 CyraCom phones, and the relationship continues to grow.

“My account manager checks in all the time just to make sure things are running well,” Acuna-Martinez noted. “We had a question about connectivity the other day – I sent an email and got an answer within seconds. The issue was on our end, but CyraCom helped us solve it.”