Are you having trouble getting through the Joint Commission Accreditation Manual and finding the standards relevant to language access? You’re in luck: CyraCom did the hard work for you!
On our new Joint Commission Standards for Language Access page, we break down the standards into 6 easy-to-digest steps to help you make sure your organization is compliant.
Step 1: Research
Understanding your local patient population and considering their age, language, and ability to understand.
Step 2: Plan
Creating a language access strategy for communicating information both verbally and in writing.
Step 3: Prepare the Staff
Developing qualifications for your bilingual employees and training all staff on how to access language services.
Step 4: Collect Data
Collecting patient language information that is easy for staff to collect and use and that produces clear data.
Step 5: Inform
Educating and being transparent with your patients regarding their various patient rights.
Step 6: Provide Care
Using language services to help you confirm patient consent and avoid miscommunication.
Ready to dive in? Check out the page here: