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CyraCom: 2020 in Review

Published on January 22, 2021 by Regina Wetzel


Last year, CyraCom was able to continue supporting clients, develop critical COVID resources and a new telehealth solution, and protect our workforce.

CyraCom celebrated our 25th anniversary

CyraCom has been in business for 25 years now! Although we could not celebrate this major milestone how we originally planned, we are grateful that our remote interpretation services have helped so many patients, healthcare workers, emergency personnel, and other essential workers.

We developed and released our telehealth solution: CyraCom Connect

Health systems and hospitals across the country have adopted telehealth solutions as an alternative to meeting patients in person, helping lower exposure rates between patients and providers.

CyraCom released a telehealth and video web-conferencing integration solution for our video interpretation service, called CyraCom Connect. With CyraCom Connect, you can invite a video interpreter to a telehealth call that you have arranged through an existing teleconference platform.

CyraCom Connect works with many popular video conferencing applications, such as Zoom, Webex, Vidyo, eVisit. Since many organizations need this feature to comply with CDC guidelines for limiting the spread of the virus, CyraCom is currently offering CyraCom Connect at no additional cost for clients who already use video interpretation or those who sign up while the offer is still available.

Visit our Connect page for more information or to sign up:

CyraCom created language access resources for the COVID-19 pandemic

We developed free-of-charge language access resources for hospitals and health systems dealing with COVID-19, including:

  • Translated posters to display at hospital entrances
  • Care instructions to educate non-English-speaking communities about the virus
  • A captioned ASL video for your Deaf and Hard of Hearing communities

To access these complimentary materials, visit our COVID Resource page at

We supported our workforce during the pandemic

CyraCom has been following strict procedures to help ensure our employees' health and safety during the COVID-19 pandemic. This past year, a third-party audit firm certified CyraCom as CCFM 120 – Contagion Control Facility Management – Office compliant. All CyraCom facilities received this Contagion Control Facilities Management certification, demonstrating our high standards for maintaining safe and clean facilities. 

2021 for CyraCom

We will continue to support our clients and workforce as the pandemic continues into the new year. If you have any questions or need additional support, please do not hesitate to reach out to your account manager or one of our language access consultants at