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Does Your Language Services Provider Offer Secure Document Translation?

Published on September 04, 2018 by Graham Newnum

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Translation plays a critical role in treating limited-English proficient (LEP) patients. Obtaining a signed consent form doesn’t mean much if the patient couldn’t read it, and patients are unlikely to respond to notification letters and patient surveys written in a language they don’t understand. They’re also unlikely to follow written discharge instructions, making LEP patients among the most likely to readmit with complications.

Obtaining these documents – as well as LEP-accessible web portals and FAQ pages online – typically requires the services of a professional translation provider. But since the translations in question typically include patient medical and personal identifying information, it’s vital that the provider you partner with has taken steps to keep your patients’ data secure.

CyraCom is committed to giving you the best translation experience, which is why we are excited to announce the launch of our new Customer Portal.

This Customer Portal will make communication between our clients and our translation team faster, easier, and more secure. With our new Customer Portal, clients will be able to:

Translation Portal CyraCom

OVERALL INCREASED SECURITY

Clients will be able to upload all files to the Customer Portal. There, our qualified linguists will translate, edit, and proofread projects within our secure system, eliminating the security risk that comes with emailing and downloading documents onto individual computers.

REVIEW AND REVISE

The Portal includes increased transparency. Each in-progress project lets clients track where they are in the translation process. Clients can also review, leave feedback, and download all previously completed projects, helping them to get translated content to their healthcare providers and their patients faster.

Customer-Portal-snap CyraCom

ADDITIONAL FEATURES

  • The dashboard is easy to use and customizable with a variety of widgets, such as shortcuts to recent quotes, reports, invoices, and recent projects.
  • In the reports tab, clients can view savings, cost per language, and other data.  Clients can then customize it as charts or graphs.
  • Clients can easily find account and project managers’ contact information where it is hosted on the Portal.
  • The website is for the use of authorized businesses only and requires a secure login.

Why CyraCom Translation Services?

Our document translation process promotes security and confidentiality. Our linguists check and double-check each translation project, reducing the likelihood of typos, inaccuracies, and visual mistakes occurring. We maintain rigorous standards, operating under both ISO 9001:2008 and 17100:2015 certifications. These standards ensure the quality, accuracy, and continued improvement of our translation services. With the implementation of our new Customer Portal, the entire process will be even more user-friendly.

For more information, please contact us at doctrans@cyracom.com.

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