CyraCom Language Services Blog

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Graham Newnum

Digital Marketing Specialist experienced in researching and writing about language access-related topics for healthcare, business, and government.
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Recent Posts

December 17, 2019

What to do When LEP Patients Refuse an Interpreter

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November 26, 2019

Does Phone vs. Video vs. In-Person Interpretation Impact Satisfaction?

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October 29, 2019

Benefits of Video Interpretation: One Health System's Experience

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October 15, 2019

Choosing Quality: Questions for Choosing a Language Services Provider

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October 01, 2019

ICYMI: 6 ASL Myths Busted by an ASL Expert

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September 03, 2019

HCAHPS Scores and LEP Patients - Can Easy-to-Access Language Services Improve Performance?

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August 27, 2019

Tools for Introducing Video Remote Interpretation Successfully

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August 20, 2019

ICYMI: Why Experts Believe Language Preservation Matters

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August 13, 2019

Implementing Video Remote Interpretation | Five Phases of Change

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August 06, 2019

Section 1557 Three Years Later | Is Your Organization Compliant?

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July 30, 2019

Five Steps to a Smooth Video Interpretation Rollout | Lifebridge Health

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July 16, 2019

Joint Commission Standards for Qualified Interpretation

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July 02, 2019

2019 Updates to CMS Overall Hospital Compare Star Ratings

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June 04, 2019

Is Your Interpretation Provider Ready for Hurricane Season?

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May 28, 2019

Compliance for Hospitals | Translating Financial Assistance Program Paperwork to Meet IRS Requirements

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May 21, 2019

Need 1557-Qualified Interpreters? Look For These Five Qualifications

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May 07, 2019

What Makes a Culturally Competent Healthcare Organization?

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April 23, 2019

Improving CMS Hospital Star Ratings by Reducing Readmission Rates

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March 19, 2019

Could Improving LEP Patient Outcomes Boost HCAHPS Scores?

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March 12, 2019

Exploring the History of Deaf History Month

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February 26, 2019

5 Key Components of Section 1557 Compliance

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February 19, 2019

Caring for Disadvantaged Populations with Patient Advocates

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February 12, 2019

New Study on Patient Readmission: Nurse-Patient Communication Can Help

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February 05, 2019

Treating Deaf and Hard of Hearing Patients: Dos and Don'ts

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January 29, 2019

Choosing a Language Services Provider | 3 Claims to Watch Out For

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January 15, 2019

HBR: Four Ways Quality Language Services Can Help Patient Experience

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January 09, 2019

Will Treating Disadvantaged Patients Hurt 2019 Hospital CMS Ratings?

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December 11, 2018

Three Healthcare Metrics Where Quality Language Services Matter

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December 04, 2018

Best Practices for Using Over the Phone Interpretation for Healthcare

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November 21, 2018

VRI Best Practices for Deaf and Hard of Hearing Patients

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November 07, 2018

Does In-Person vs. Phone vs. Video Interpretation Impact Satisfaction?

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October 31, 2018

Case Study Compilation: CyraCom Implementation Success Stories

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October 17, 2018

Securing Staff Adoption and Adherence to Language Services Guidelines

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October 10, 2018

The First Section 1557 Language Access Lawsuit Has Arrived

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October 03, 2018

4 Quality Questions to Ask When Choosing a Language Services Provider

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September 25, 2018

4 BEST PRACTICES TO REDUCE PATIENT REFUSAL OF INTERPRETERS

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September 19, 2018

HOW EMBRACING VIDEO INTERPRETATION HAS BENEFITED ONE HEALTH SYSTEM

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September 04, 2018

Does Your Language Services Provider Offer Secure Document Translation?

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August 28, 2018

Why Language Preservation Matters (According to Experts)

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August 21, 2018

Has Your Organization Achieved Section 1557 Compliance for Language Access?

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August 15, 2018

What do Readmission Rates Have to do with Language Services Excellence?

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August 07, 2018

CMS Declines to Update 2018 Hospital Quality Star Ratings

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July 24, 2018

Can Your Language Services Provider Survive the Next Hurricane Season?

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June 26, 2018

How Quality Language Services Impact Executive-Level Priorities (Part 3)

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June 12, 2018

How Quality Language Services Impact Executive-Level Priorities (Part 2)

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June 05, 2018

Reducing Readmission Rates for a Better CMS Hospital Star Rating

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May 30, 2018

How Quality Language Services Impact Executive-Level Priorities (Part 1)

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May 15, 2018

3 Tools for Building a Culturally Competent Healthcare Organization

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May 01, 2018

Joint Commission Standards and the Impact of Qualified Interpreter Services

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April 17, 2018

5 Characteristics of a Qualified Professional Interpreter

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March 13, 2018

Lessons from a Lawsuit | Making VRI Work for Deaf Patients

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March 01, 2018

Update: CMS Overall Hospital Star Ratings Revised for 2018

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February 13, 2018

3 Recommendations For Optimizing Interpreter Utilization in the ER

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February 08, 2018

Improving HCAHPS: 3 Ways Interpreter Quality Impacts Patient Experience

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January 16, 2018

Dos and Don'ts When Treating Patients Who Are Deaf and Hard of Hearing

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January 03, 2018

CYRACOM | 2017 YEAR-IN-REVIEW

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December 14, 2017

What Does Interpretation Have to do With Joint Commission Standards?

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November 21, 2017

Qualified Interpreters | What Does Section 1557 of the ACA Require?

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November 14, 2017

How to Stop Making (LEP) Patients Pay the Price for Poor Communication

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September 28, 2017

The Latest on CMS Hospital Ratings | How Language Services Can Help

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September 26, 2017

What Outpatient Specialty Care Providers Should Know About LEP Patients

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September 19, 2017

Three Keys to Implementing a Quality Language Services Partner

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August 24, 2017

What Every Residential Care Provider Should Know About LEP Patients

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August 09, 2017

[SLIDESHARE] HOW CMS HOSPITAL QUALITY STAR RATINGS WORK

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July 25, 2017

Do Socioeconomic Disparities Impact CMS Hospital Ratings?

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July 12, 2017

Section 1557 to Survive Congressional Vote on Healthcare

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July 04, 2017

How LEP Patients Impact CMS Hospital Ratings | HCAHPS Scores

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June 20, 2017

How LEP Patients Impact CMS Hospital Ratings | Readmission Rates

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June 05, 2017

How LEP Patients Impact CMS Hospital Ratings | Patient Safety

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May 25, 2017

6 Steps to Calculating CMS Overall Hospital Star Ratings

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May 11, 2017

Four Tips for Eyecare Providers Treating Non-English Speaking Patients

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April 11, 2017

3 Lessons From A Language Services Leader | Boston Medical Case Study

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April 04, 2017

NEW RESOURCE | QUICK REFERENCE: SECTION 1557 AND LANGUAGE ACCESS

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March 31, 2017

Five Benefits of a Quality Language Services Partnership (Part Two)

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March 07, 2017

Five Benefits of a Quality Language Services Partnership (Part One)

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February 22, 2017

3 Key Takeaways on Chip / Medicaid Reimbursement for Language Services

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February 01, 2017

7 TAKEAWAYS FROM AN ADA DEAF AND HARD OF HEARING SETTLEMENT

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January 25, 2017

Understanding the Risks of Failing to Use Language Services in Healthcare

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January 12, 2017

2016 YEAR IN REVIEW | CYRACOM AND THE HEALTHCARE INDUSTRY

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November 29, 2016

HOW IMPROVED LANGUAGE SERVICES MAY IMPROVE PATIENT OUTCOMES AND HCAHPS SCORES

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November 15, 2016

How Simple Language Access may Improve Staff Use and HCAHPS Scores

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November 02, 2016

HOW HIGH-QUALITY INTERPRETER “SOFT SKILLS” MAY IMPROVE HCAHPS SCORES

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October 18, 2016

NEW STUDY: TOP THREE WAYS TO IMPROVE HEALTHCARE OUTCOMES FOR LEP CHILDREN

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October 05, 2016

Who Should Not Interpret for Section 1557 Compliance?

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September 20, 2016

What Are the Standards for Qualified Interpreters under Section 1557?

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September 07, 2016

HOW ACA SECTION 1557 GRANTS PATIENTS NEW RIGHT TO LEGAL ACTION

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August 24, 2016

FAST FACTS ON ACA SECTION 1557

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June 20, 2016

3 CHALLENGES OF USING INTERPRETERS IN THE ER – AND HOW TO OVERCOME THEM

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May 31, 2016

3 Ways a Great Language Services Program Boosts Hospital Performance

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May 25, 2016

STEWARD HEALTH CARE: BUILDING A CONTINUUM OF CARE WITH CYRACOM

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May 09, 2016

4 Methods of Communicating for the Deaf and Hard or Hearing

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May 02, 2016

AHA PRESIDENT AND CEO RICK POLLACK: REDEFINING THE H

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April 25, 2016

Improving Limited-English Proficient Patient Discharge | Cindy Brach

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April 18, 2016

3 BENEFITS OF AN INTERPRETER’S BILINGUAL BRAIN

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April 13, 2016

3 WAYS PROFESSIONAL INTERPRETERS HELP PROVIDERS WITH REFUGEE POPULATIONS

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March 28, 2016

8 TIPS FOR USING PHONE INTERPRETERS IN HEALTHCARE (PART 2)

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March 21, 2016

8 TIPS FOR USING PHONE INTERPRETERS IN HEALTHCARE (PART 1)

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March 14, 2016

How Language Services May Improve Surgical Outcomes

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March 07, 2016

Achieving the Triple Aim via Improved LEP Patient Communication

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March 01, 2016

Interpreters: Part of the Medical Team? An Interview with Cindy Brach

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February 08, 2016

4 Keys to Choosing the Best Language Service Provider - TIPS from the DOJ

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February 01, 2016

3 KEY TRENDS FOR LANGUAGE SERVICES IN HEALTHCARE – 2016

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January 27, 2016

3 WAYS LANGUAGE SERVICES CAN HELP PROVIDERS ACHIEVE THE IOM SIX AIMS

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January 18, 2016

New Case Study – CyraCom and Emory Healthcare

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January 11, 2016

6 ASL MYTHS BUSTED BY AN ASL INTERPRETER EXPERT

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January 04, 2016

CYRACOM 2015 YEAR IN REVIEW

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December 17, 2015

NEW STUDY: THE ADVANTAGE OF CYRACOM's UNIFIED Interpretation PRICING

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March 16, 2015

The Why and How of Language Preservation

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